Software Product Description
PRODUCTS
To gain a competitive edge
today, leading companies realize they must increasingly enable their customers,
employees, and partners, to directly access corporate information and services.
Edify's automated self-service software products (outlined below) offer
a comprehensive, flexible, secure, and easily customizeable solution, letting
companies quickly develop interactive services and deliver them through
any and all media they choose -- by phone, fax, pager, kiosk, e-mail, or
via the world wide web.
ELECTRONIC WORKFORCE
Electronic Workforce is Edify's
core self-service software product. Created to be easy to use, Electronic
Workforce is a powerful software platform that combines server-based software
agent technology, an object-oriented visual development environment, and
robust run-time service delivery features into a single fully integrated
software solution for delivering interactive services.
Edify's intellegent software
agents can perform a wide variety of tasks through all business communications
media -- from multi-faceted handling of phone calls, faxes, pagers, and
e-mail, to dynamically creating and sending web pages and interpreting web-based
forms. Edify agents can also interact with (access, navigate, query, update)
back-office systems, including legacy and PC host application screens, and
local and remote relational databases.
Putting a special set of agent
skills to work is the easy part. Edify's Agent Trainer visual development
environment allows simple positioning of icons on a workspace grid to lay
out the sequence of an application: no coding is necessary. Agent Trainer
also brings together a suite of integrated graphical tools essential to
the process of rapidly and effectively designing and creating customized
interactive service applications.
Harnessing the power to deliver
services applications is the job of Agent Supervisor. This robust run-time
component of Electronic Workforce manages the delivery of interactive services
by scheduling software agents, assigning them to service applications, and
tracking and monitoring resources. Agent Supervisor is highly reliable,
scalable, and can also implement a variety of security measures.
Edify's unique Electronic
Workforce software is, by far, the easiest and most comprehensive way for
companies to quickly develop and deliver fully customized interactive self-service
applications.